What to expect from your bathroom installers

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Bathroom installers come in every shape and size, from sole traders to large, national companies.

And there are hundreds to choose from.

But, as a new or inexperienced home improver, how do you know which company to choose? What qualities should you look for in an installer? And what processes should you expect to see?

Read on to discover the answers to these questions, and more, in our list of things to always expect from your bathroom installers:


The survey

First and foremost, all reliable bathroom installers will begin with a thorough survey. Visiting your property in person allows them to collect the information they need to accurately price and quote your project. The survey is also a chance for you to discuss your ideas and ask plenty of questions.

Your surveyor will take measurements and assess your space, as well as look at your central heating system to identify which products are compatible. Occasionally, they may even recommend upgrading your central heating system so that you get more from your new bathroom design.

Detailed designs

Reputable bathroom installers don’t just tell you what they plan to achieve, they provide you with detailed designs to help you visualise exactly how your new bathroom will look.

Now, we’re not talking about a pencil sketch on the back of a folder, a reliable installer will provide professionally-drawn designs for you to approve, before you’ve agreed to the work. (Take a look at some examples of the 3D bathroom designs we create here).

Accomplished installers will also be able to show you plenty of images of previous designs and installations, which should provide you with an indication of the quality of their workmanship.


Clear, fixed price quotation

Transparent, honest pricing is one of the most important qualities to look for in a bathroom installer. It’s also something that many homeowners neglect to recognise before it’s too late…

Bathroom installations require numerous elements – plumbing, joinery, tiling, decorating and electrics, just to name a few. There are some installers who may try to add on or hide these costs within their quotations.

Avoid these companies and instead choose a bathroom installer who will provide you with a clear, fixed price quote at the start of your project. They should be prepared to go through your quote with you until you are happy you understand the costs associated with each part of the job.

Disposal of your old suite

It may seem obvious, but make sure you choose a company that takes responsibility for practical logistics, like removing and disposing of your old suite. Some bathroom installers may try and charge extra or push the burden back to you. The last thing you want is a brand new bathroom with the old one sat out on the front lawn for all to see!

Handling structural work, as required

Many bathroom renovations are relatively simple and stick to the same layout. However, if your bathroom is a full redesign or part of an extension, building work may be required. In these circumstances, it’s useful to check that your bathroom installer can arrange this for you.


Taking care of plumbing in new appliances – including pipework reconfiguration

The point at which your bathroom is delivered and fitted is when the installation really starts to come to life. Not only should your bathroom installers have prepared the room, but they should take care of any required pipework reconfiguration, including boxing in all pipes effectively. Untidy, visible pipework (that isn’t a deliberate design feature) is a tell-tale sign of a poor installer.

The finishing touches

Tiling, lighting, painting and decorating should all be included in your bathroom installation. Make sure you agree this at the start and agree on the work that’s due to be completed.

Efficient bathroom installers will employ multi-skilled fitters so the labour can be completed by just one or two trained individuals. This limits the number of tradespeople who will need to access your home, making things slightly less stressful for you!

Keeping your home spotless

Throughout the installation, your fitters should take care to clean up after themselves and protect your walls, carpets and furniture. Your bathroom will be out of limits for the most part, but good installers will try and leave you with a functioning toilet wherever possible.

When the installation is complete, you should be left with a spick and span brand new bathroom! Installers who take pride in their work will be as keen as you are to see the sparkling results, so expect the highest level of finishing, nothing less.


Checking you’re 100% happy every step of the way

This is one of the biggest differentiators when it comes to reputable bathroom installers. Less trustworthy tradespeople may try and bamboozle you with terminology, give you vague answers and not check details with you as the project develops.

The best installers, on the other hand, will take great pains to make sure you are completely happy, every step of the way. They’ll explain the work in detail before they start and will update you on any changes that may crop up along the way.

Most importantly, they won’t leave until you’re 100% happy with the work. On completion, they will give you the grand tour, demonstrate how everything works and make sure you have the bathroom you set out to achieve in the first place.

Discovering your dream bathroom is easier than you might think. All it takes is a little inspiration and the support of friendly, helpful installers, who will guide you through the process step-by-step. Want to find out more about the BASI Bathrooms installation process? Take a look at this infographic or read about our process here.

Why not browse our gallery for some further inspiration? Or take a look at our small bathrooms range? If you’d like to discuss your ideas with one of our bathrooms advisors, contact us on 0800 980 6018 or email


Latest PDF Guide

We talk you through everything you need to know about planning a bathroom that’s far from simply being functional. We hope you find it useful, inspiring and that it becomes your ‘go-to’ guide for all of your bathroom projects.

Download PDF

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