The Process

We’re local bathroom fitters with 5* rated customer service

At BASI, we pride ourselves on making every installation as straightforward and fuss-free as possible. It’s why our customers rate us 5 stars on Trustpilot.

Simply put, we’re a team of bathroom suppliers and fitters who go above and beyond. Our aim is to provide you with your dream bathroom, at minimal hassle and cost to you.

We are committed to providing the very best customer service experience throughout the installation process.

Here’s how we get it right at every stage:



Arranging the appointment

A friendly customer service adviser will arrange an appointment at a time that’s convenient to you and one of our experienced bathroom advisers will come to visit you in your own home. We’ll confirm the appointment via text message so you know exactly who to expect and when.

arranging an appointment

Bathroom assessment

An expert bathroom adviser will visit your home to find out what you’d like to achieve. They’ll also carry out a detailed assessment of your current bathroom and take the necessary measurements.

having a assessment on your bathroom

Viewing the options

Your adviser will listen to your ideas and ask you about your design preferences. Armed with this information, they’ll discuss your options and leave with you with recommendations from our bathroom brochure to choose from.

bathroom options

Making your design choices

After speaking with you to find out your choices, your bathroom designer will send you 3D images to show you exactly how your new bathroom will look – all from the comfort of your own home.

We’ll make sure you’re happy with the designs and provide a detailed quotation, highlighting the items that need to be installed and the work that will be carried out.

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viewing bathroom designs

Payment options

Your bathroom adviser will talk you through your fixed price quotation and explain how you can pay. Half the cost will be due halfway through and the remaining half a week after installation. Once we’ve agreed the cost, we’ll arrange an installation date.

bathroom payment options

Bathroom installation

On the day of your installation, your local bathroom fitters will call to say they’re on the way before arriving in a recognisable BASI uniform, ID badge in hand.

Our bathroom installers pride themselves on working in a courteous and tidy manner, so expect minimal disruption and no mess to be left behind.

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installation of bathroom

Aftercare service

Following your installation, you’ll receive a call from customer services to make sure you’re completely happy with your new bathroom, and to explain our guarantees.

Rest assured, your new bathroom will come with a 25-year manufacturer’s warranty plus, a two-year workmanship warranty. And our dedicated customer care team are here should you need us!

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customer service
luxury bathroom
small en-suite
shower room
luxury bathroom

Searching for Inspiration?

Take a look at our gallery of some recent projects we’ve completed for our customers at BASI, combining their choices with our 25 years of experience to create dream bathrooms for a wide array of homes.

Inspire Me

Bathroom BASIcs

Looking for ideas, not sure where to start, or interested in our latest bathroom planning advice? Take a look at our most recent updates, style guides and how-tos in the Bathroom BASIcs blog.

Want to know more?

Do you have any questions about the installation process? Would you like to speak with an advisor about starting your project? Or maybe you’d like to request a quote? Get in touch with our friendly team today.

Contact us

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