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Information: Measures to protect our customers and team

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UPDATE: We have now finished all outstanding installations and will not be installing any new projects until government advice says it is safe to. If you have urgent repair work related to a bathroom we installed, please call us on 0800 980 6018 and we will get back to you as soon as possible.

Like everyone, we’re closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities. We’re encouraging all customers to check the latest Government advice before booking an appointment.

It’s important we limit contact during the whole process and practice safe social distancing at all times. The survey and design process can be handled remotely, over phone and emails.

Where work needs to be undertaken in the home, we’ve introduced a series of measures to protect customers and our team, including:

  • Making sure all our operatives are aware of the coronavirus symptoms, following government guidelines and self-isolating if they suspect any symptoms
  • Operatives are attending appointments wearing protective masks and gloves for both your and their safety
  • Operatives are calling ahead to ensure it is safe for them to attend the appointment and limiting contact once there
  • Fitters are multiskilled, so can be limited 1 or 2 people
  • Fully cleaning and disinfecting the work area once done

These measures are on top of the usual cleanliness and care we take within every customers’ homes, including protecting floors, wearing protective clothing and cleaning thoroughly before we leave.

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Our business is open as normal, and we will keep you updated of any changes. If you have an appointment booked with us soon, we look forward to seeing you then.

If you have any of the symptoms of Coronavirus, are otherwise unwell and can no longer keep your appointment, please call us on 0800 980 6018 as soon as possible to let us know.

Together, with your help, we’ll be able to continue supporting our customers and our team.

Thank you for your continued support and we wish you all the best during this difficult time.

If you’ve got any questions, please don’t hesitate to get in touch on 0800 980 6018 or by emailing bathrooms@basi.co.uk.

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