5 Star Service

Luxury bathrooms delivered with 5* customer service

Trusted Yorkshire designers and installers of high quality, luxury bathrooms

We’re an independent, family-run company that’s been serving the people of Yorkshire for over 25 years. Our customers rate our service 5* on review site Trustpilot.

Whether you’re after a cloakroom, en-suite or luxury bathroom, we believe choosing it should be an enjoyable process. That’s why we’ve spent time creating our five star service plan to make it as straightforward as possible for you to choose your ideal space.

5 star service, 5 easy stages:



Bathroom assessment

At a time convenient to you, a BASI bathroom advisor will visit your home and complete an assessment of your current bathroom. They’ll listen to your ideas, find out your preferences and take careful measurements of your space.

They’ll leave you with their recommendations and our luxury bathrooms catalogue, allowing you to make your choices in your own time.

arranging an appointment

Design presentation

Once you’ve told us your style preferences, our designers will get to work. We create realistic 3D images to help you see exactly what your new bathroom will look like in your home. With your surroundings in mind, our designers offer constructive advice to help you get the very best from your space.

viewing bathroom designs

Fixed price quotation

When you’re completely happy with the design, we’ll send you a detailed quotation that breaks down the cost of the bathroom and installation. There are no hidden costs, everything’s included in your fixed price quotation.

bathroom options

Easy installation

We use multi-skilled installers to minimise the number of tradespeople in your home. Our installers are dedicated BASI staff, who take genuine pride in their work.

We’ll explain the work that needs to be carried out in detail with you before getting started. Your installers will work carefully and efficiently, taking care to protect your walls, floors and furniture. At the end of each day, they’ll tidy up after themselves using their own cleaning equipment.

Installation Process Step

Dedicated aftercare

Once your new luxury bathroom has been completed, we’ll call you to make sure you’re completely happy with it, and to explain our warranties. Every installation comes with a two year workmanship guarantee plus, a 25-year manufacturer’s warranty.

having a assessment on your bathroom

Are you looking for luxury bathroom inspiration?

Browse our full range or head over to our inspiration centre, where you’ll find plenty of ideas to help get you started.

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